Questions Worth Asking Before You Order

Configure your opening and the price shows as you go. Or send a photo, sketch or plans and we will price it for you.

It is an estimate for that configuration. We confirm the final price once we check the opening.

All black, all white, or black outside with white inside.

Yes, on every unit.

No. We sell casement, tilt-turn, awning and fixed windows. A casement often meets bedroom egress in a smaller opening than a hung window.

No. A rough opening or a photo is enough to start. Final dimensions are checked and approved on the shop drawings before production.

Yes, within what each system allows. The configurator shows the options for your size, and the shop drawings confirm them.

Custom orders arrive 8 to 12 weeks after your deposit clears. Your quotation confirms the date.

A rush order takes about six weeks and costs more. Ask for the number.

For homeowners: 50% at order and 50% before shipment. Professionals: a 30% deposit and the balance on delivery. Production starts once the deposit clears.

After you approve the shop drawings and the deposit clears.

It depends on your quote. Pickup or delivery, and who unloads, is written on it.

We supply the windows and doors. Installation is not included unless it is on your quote. If you need an installer, ask and we will introduce you to one we have worked with.

15 years on the finish, 10 years on the aluminum and the insulated glass, and 10 years on Hopo hardware, with spare parts kept on hand. Roto hardware is covered for 5 years.

Photograph it, note it on the delivery receipt before signing, and send us the photos with your order number. Remedies follow your signed agreement and the warranty.